Attorney General’s office has added an online complaint portal

The Attorney General’s office has added a link to the online complaint portal right on the Manufactured Housing Website. On the site you will see the portal to link you for a complaint process.

This will enable the Attorney General’s Manufactured Housing Unit to process your complaints faster. If possible please use this for a quick response. There is still the phone 617-727-2000 X 2460 or 617-963-2460.

About ROC USA

ROC USA® was launched in May 2008 to serve one mission: To make quality resident ownership viable nationwide and to expand economic opportunities for homeowners in manufactured (aka “mobile”) home communities.

Today, nine regional nonprofits represent the Certified Technical Assistance Providers (CTAPs) in ROC USA Network. From the start, a strong role for CTAPs who have a presence in local markets for in-person training as well as market development and partnership building has been critical to the mission.

ROC USA continues to build strong national and regional relationships in support of Resident Owned Communities as it looks to realize its vision of a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities. In spring 2018, at its 10-year anniversary, ROC USA and its affiliates supported 220 ROCs in 15 states made up of more than 14,000 homes.

There have been a lot of questions regarding some of the laws. Each month we will try to refer to the statues to some of these questions.

Can an owner stop you from hiring someone to work on your home?

· CMR940 10:05 Goods and Services

(1) Choice of Seller: An operator shall not restrict a residents in his or her choice of a seller of fuel, furnishings, goods, services or accessories connected with the rental or occupancy of a manufactured home site: (a) so long as such seller in in compliance with: 1. applicable law and: 2. applicable rules, if any, of the manufactured housing community approved by the Attorney General and the Secretary or otherwise in effect pursuant to M.G.L. c 10 sec 32L (5), including any such rules and regulations imposing, reasonable insurance requirements, as defined under 940 CMR 10:01 and (b) unless such seller has repeatedly failed to meet prevailing industry standards, as evidenced by complaints to the Attorney General’s Office, the Better Business Bureau or regulatory agencies having jurisdiction over the provision of such goods or services. Where goods or services are offered by an operator to residents, the operator also shall inform resident in writing of their right to obtain such goods and services from other providers.

· Access to Your Homesite by the Community Owner/Operator:  In general, your community owner/operator may not enter upon your leased lot without your permission. He or she may enter the site without permission only to check if it has been abandoned, inspect it, show it prior to re-leasing it, or make repairs in accordance with 940 C.M.R. 10:04 (5)(d). Normally, before entering onto your lot your community owner/operator must give a “reasonable” notice i.e. 24 hours notice– unless there is an emergency that creates an immediate threat to the property or tenant safety. 940 C.M.R 10:03(8)(b). See M.G.L. c186 sec.158 (1)(i),(ii),&(iii).

· Who is responsible for the oil tanks?    940 CMR 10:03 (2) (n) It is unfair and deceptive practice for an owner to require the resident to pay for the removal or replacement of the oil tank on the lot. 

· Who is responsible for cement slabs, lampposts, driveways? The Owner , 940CMR 10:04 (5) (F) an owner cannot require any resident to make permanent improvements to the manufactured home site, or the manufactured housing community or any of its facilities, nor assess any separate fee or charge for any such permanent improvements made by the operator, except as specifically provided for in 940CMR 10:00.

Support this Bill!

UPDATE:THIS BILL STILL HAS TILL JULY 31 TO GET PASSED. PLEASE CALL HOUSE WAYS AND MEANS CHAIRMAN SANCHEZ 617-722-2990 ASK FOR MICHAEL. HOUSE BILL 666 , SENATE BILL 2373 ARE BOTH IN THE HOUSE WAYS AND MEANS WAITING FOR THEM TO VOTE ON IT.

SENATE . . . . . . . . . . . . . . No. 2373
House ……………………………..No. 666

An Act relative to manufactured housing communities.

SECTION 1. Chapter 6 of the General Laws, as appearing in the 2014 Official Edition, is hereby amended by striking out section 108 and inserting in place thereof the following section:

Section 108. There shall be a manufactured housing commission, hereinafter referred to as the “commission”. The commission shall consist of five members, not more than three of whom shall be of the same political party, and two alternate members. The governor shall appoint three members: one of whom shall be a resident of a manufactured housing community; one of whom shall be an owner of a manufactured housing community; and one of whom shall be an attorney authorized to practice law in the commonwealth with experience in legal issues regarding manufactured housing, landlord-tenant law, or real estate law, and who shall not be a resident or owner of a manufactured housing community. The governor shall appoint two alternate members, one of whom shall be a resident of a manufactured housing community; and one of whom shall be an owner of a manufactured housing community. The alternate resident-member shall not reside in the same community as the resident-member of the commission and the alternate owner-member shall not have an ownership interest in the same community as the owner-member of the commission. The attorney general and director of the department of housing and community development shall each appoint one member who shall be an attorney authorized to practice law in the commonwealth with experience in legal issues regarding manufactured housing, landlord-tenant law, or real estate law, and who shall not be a resident or owner of a manufactured housing community. In the event that the governor, attorney general or director cannot appoint an attorney with said experience, the governor, the attorney general, or the director may appoint an attorney with experience in mediation or alternative dispute resolution programs. Each member shall serve a term of 2 years and may be reappointed upon expiration of his term.The Alternative Dispute Resolution Bill is for the benefit of the residents. SUPPORT THIS BILL.